We believe we have satisfactorily served every type of company in North America.
One of the clearest measures of customer service is the rate of return of goods purchased. We average about 1 per year total, and the most recent was from one of the most successful automotive dealer groups in North America. The product was returned to our stock and the correct one was delivered to the complete satisfaction of that group. A follow-up call was made and the customer expressed appreciation at how the complete transaction was handled from initial call to after delivery use. The replacement product was precisely what they needed.
Until the Client has used or consumed our products and are completely satisfied, the transaction is not complete!